Privacy Policy
1) Who we are
“Evianna” (the “Service”) is provided by Nomad Ventures Limited, located at:
Nomad Ventures Limited
A9, 7/F, On Shing Industrial Building,
2-16 Wo Liu Hang Road
Fo Tan, Hong Kong
Contact: hello@evianna.ai.
2) Information we collect
- Account and contact data: name, email, company, role, password hashes.
- Billing data: payment method, billing address, tax IDs (processed by our payment processor).
- Usage and device data: app interactions, log files, IP address, device/browser info, referral URLs.
- Customer content: leads, messages, files, and other data you upload or generate while using the Service.
- Cookies and similar tech: for authentication, preferences, analytics, and marketing (see Cookies below).
- Communications: support requests, feedback, and survey responses.
3) How we use information
- Provide, maintain, and secure the Service.
- Process payments, send invoices, and manage subscriptions.
- Improve and personalize the Service, including analytics and A/B testing.
- Detect and prevent fraud, abuse, and spam.
- Send transactional communications; with your consent or as permitted by law, send product and marketing updates.
- Comply with legal obligations and enforce our Terms.
4) Legal bases (EEA/UK)
We process data when needed to perform a contract (to deliver the Service), with your consent, to pursue our legitimate interests (e.g., security, product improvement), or to comply with legal obligations.
5) Sharing
- Vendors/Sub‑processors who host, support, analyze, or process payments and email on our behalf.
- Integrations you enable (e.g., CRMs, email providers) at your direction.
- Corporate events such as a merger, acquisition, or asset sale.
- Legal to comply with law, protect rights, safety, and prevent fraud.
6) International transfers
When transferring personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses and additional measures where required.
7) Retention
We keep personal data for as long as your account is active or as needed to provide the Service and meet legal, tax, or auditing requirements. You can request deletion of your account data at any time.
8) Security
We implement administrative, technical, and physical safeguards appropriate to the risk. No method of transmission or storage is 100% secure.
9) Your rights
- EEA/UK: access, rectify, erase, restrict, port, and object to processing. You may lodge a complaint with your local authority.
- California (CCPA/CPRA): know/access, delete, correct, and opt out of “sale”/“sharing” of personal information. We do not knowingly sell personal information.
10) Cookies
We use essential cookies (authentication, security), functional cookies (preferences), and analytics/marketing cookies. You can control cookies via your browser and, where required, our consent banner.
11) Children
The Service is not directed to children under 16 and we do not knowingly collect data from them.
12) Changes
We may update this policy. We will notify you of material changes by email or in‑app. Continued use of the Service after the effective date constitutes acceptance.
13) Contact
Email support@evianna.ai
Effective date: 14 Aug 2025